Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

How do I appeal a denied Massachusetts Paid Family and Medical Leave claim?

What to know about the Massachusetts PFML appeal process

Quick answer
 This article explains how to appeal a denied Massachusetts Paid Family or Paid Medical Leave claim — the appeal process is the same for both. You have 10 days from receiving your denial notice to submit an appeal, either through your online DFML account or by requesting a form by phone.

Who this applies to / Prerequisites

  • You applied for Massachusetts Paid Family Leave or Paid Medical Leave and received a denial notice from the Department of Family and Medical Leave (DFML).

Steps

  1. If you applied online, log into your DFML account and submit your appeal directly there.
  2. If you can't access your account, locate your application ID from your DFML notice.
  3. Call the state at 833-344-7365, available 8 a.m.–5 p.m., and request an appeal form to be mailed to you.
  4. Submit your appeal within 10 days of receiving the notice. You'll receive confirmation once DFML processes your appeal.

What if it doesn't work

  • I can't find my application ID: It's listed on your DFML denial notice; contact DFML directly if you can't locate it.
  • If none of these apply, contact your Leave Success Manager.

Limits and exceptions

  • You must submit your appeal within 10 days of receiving your denial notice.
  • For the most current Massachusetts appeal information, see the official Massachusetts DFML resource, as Tilt's guidance may not reflect the latest state process changes.

Related questions

  • How do I access my Massachusetts DFML account?
  • What is the deadline to appeal a Massachusetts PFML denial?
  • What do I do if my state isn't listed in Tilt's appeal resources?