How do I contact Tilt Leave Support?
Find out how to get help with your leave of absence, contact Technical Support for platform issues, or schedule a call with a Leave Specialist before submitting a leave request.
Quick answer
For questions about your leave, including eligibility, required paperwork, leave dates, leave plans, or status updates, email leavesupport@hellotilt.com. For login issues, system errors, or problems with the Tilt platform, email techsupport@hellotilt.com. If you would like to speak with a Leave Specialist before submitting a leave request, use the Contact Us form and select Future Leave → Inquiry Category: Schedule a Call with a Leave Specialist.
Who this applies to / Prerequisites
- Employees seeking support with a leave of absence.
- Employees who have questions before submitting a leave request.
- Employees who need technical assistance accessing or using the Tilt platform.
Steps
- Identify the type of support you need. Determine whether you have a leave-related question or need technical assistance with the Tilt platform.
- Choose your contact method. Email Leave Support or Technical Support directly, or use the Contact Us form.
- Contact the appropriate team. Use the contact information and instructions below to get help with leave questions, technical issues, or scheduling a call.
Leave Support
Contact: leavesupport@hellotilt.com
Email Leave Support for assistance with:
- Leave eligibility
- Next steps in the leave process
- Required paperwork and documentation
- Leave dates
- Leave plans and status updates
- General leave guidance
Technical Support
Contact: techsupport@hellotilt.com
Email Technical Support for assistance with:
- Login issues
- System errors
- Website or platform functionality concerns
Schedule a Call with a Leave Specialist
If you would like to speak with a Leave Specialist before submitting a leave request:
- Open the Tilt Contact Us form.
- Select Future Leave.
- Under the Inquiry Category, select Schedule a Call with a Leave Specialist.
- Submit the form. A member of the Leave Specialist team will reach out to coordinate a time to connect.
What if it doesn't work?
- You have questions about your leave but haven't submitted a request: Email leavesupport@hellotilt.com for guidance before submitting your request.
- You need help understanding your leave plan or status: Contact Leave Support at leavesupport@hellotilt.com.
- You cannot log in or the platform isn't working correctly: Contact Technical Support at techsupport@hellotilt.com.
- You want to speak with a Leave Specialist before requesting leave: Submit the Contact Us form and select Future Leave → Inquiry Category: Schedule a Call with a Leave Specialist.
Limits and exceptions
- Leave Support handles leave-related questions, including eligibility, paperwork, leave dates, leave plans, and status updates.
- Technical Support handles login issues, system errors, and website or platform functionality concerns.
- Scheduling a call with a Leave Specialist requires submitting the Contact Us form and selecting the specified inquiry category..