How do I contact Tilt Support for HR?
Find the right Tilt support team for your needs, with direct contact information for HR assistance, leave support, implementation, customer success, and technical issues.
Quick answer
HR teams can contact Tilt through the Contact Us form, which automatically routes inquiries to the appropriate team. You can also email the team that best matches your question, including Implementation & Onboarding, Leave Specialist Support, Customer Success, or Technical Support. If you are unsure which team to contact, reach out to any member of the Tilt team for help getting connected to the right department.
Who this applies to / Prerequisites
- HR teams working with Tilt.
- Organizations implementing or currently using the Tilt platform.
- No additional prerequisites are specified.
Steps
- Identify the type of support you need. Review the contact options below to determine which Tilt team can best assist you.
- Choose your contact method. Submit the Contact Us form for automatic routing, or email the appropriate team directly.
- Contact the appropriate team. Use the email addresses below for implementation, leave-related questions, customer success, technical issues, or pre-sales inquiries.
Implementation & Onboarding
Contact: implementation@hellotilt.com
Contact the Implementation & Onboarding team for help during your initial setup and launch experience, including:
- Initial platform setup
- Onboarding and training
- Integration support
- Platform and configuration questions
- Guidance during your organization's first leave request
The Onboarding team supports your organization through implementation, assists with your first leave request, and answers platform-related questions before transitioning you to your dedicated Customer Success Manager.
Leave Specialist Support
Contact: leavesupport@hellotilt.com
Contact Leave Specialist Support for questions about upcoming or active leaves and employee leave plans, including:
- Leave date changes
- Leave plan clarification
- Paperwork and documentation questions
- Next steps in the leave process
- Compliance-related leave questions
Customer Success Manager Support
Contact: customersuccess@hellotilt.com
You can also contact your dedicated Customer Success Manager (CSM).
Reach out to Customer Success for strategic support, training, and process guidance, including:
- Additional training requests
- Policy updates
- Leave law updates
- Workflow and process setup
- Internal communication content
- Reporting requests
Technical Support
Contact: techsupport@hellotilt.com
Contact Technical Support for system, login, or integration-related issues, including:
- Errors or bugs
- Technology not functioning as expected
- Login issues
- Integration or connection issues
- File import or export errors
- SFTP questions
Pre-Sales Support
Contact: sales@hellotilt.com
Contact the Sales team if your organization is interested in learning more about Tilt, including:
- Product demonstrations
- Pricing conversations
- Questions before purchasing
- New business inquiries
What if it doesn't work?
- You're unsure which team to contact: Submit the Contact Us form to have your inquiry routed to the appropriate team.
- Your question doesn't fit one of the categories above: Contact any member of the Tilt team for assistance with directing your inquiry.
- You need help with a technical issue: Email techsupport@hellotilt.com.
- You need help with an active or upcoming leave: Email leavesupport@hellotilt.com.
Limits and exceptions
- The Contact Us form automatically routes inquiries to the appropriate team.
- The email addresses listed above are intended for the support needs described in each section.
- Specific response times and service-level commitments are not provided in this guide.