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How do I keep my Tilt and UKG connection up to date, and what do I do if it stops working?

Daily sync, one-click resync — here's how to keep your UKG connection healthy, and what to do if it breaks.

Once you've connected Tilt and UKG, your employee data updates automatically every day — if your credentials change or something looks wrong, you can resync the connection or contact Tilt Support directly.

Who this applies to / Prerequisites

  • You've already completed the first-time connection between Tilt and UKG Pro or Ready.
  • You have the HR Admin role in Tilt.
  • Applies only to organizations using the UKG Pro or UKG Ready integration.

Steps

  1. Log into Tilt with your HR Admin account.
  2. Click Org Settings, then select Integrations.
  3. Click the Merge tile and find UKG.
  4. Click Resync. This button only appears after your first successful connection.
  5. If prompted, enter your updated UKG credentials (Application Key, Client ID, Client Secret, or API key) and follow the same prompts as your original connection.

What if it doesn't work

  • If the connection screen shows an error message while resyncing, follow its instructions — it will tell you specifically what's wrong (for example, an invalid or expired credential).
  • If you don't see an error but data still isn't updating, contact Tilt Support. The Tilt team also monitors integration health and will reach out if it flags a problem on its own, but you don't need to wait for that — reach out any time you have concerns.
  • If your UKG credentials have expired, get new ones from UKG and resync using the steps above.

Limits and exceptions

  • Data updates once a day. Tilt doesn't sync UKG data in real time.
  • This integration doesn't pull pay history. You still need to:
  • Create and maintain pay schedules directly in Tilt.
  • Upload pay stubs (or send a pay history file) when an employee submits a leave.
  • Answer the 1,250-hours eligibility question manually on leave surveys.
  • The Resync button only appears after your first successful connection — you can't resync before completing initial setup (see "How do I connect Tilt and UKG Pro or Ready?").
  • Leave Specialists are notified automatically only about changes that could affect leave eligibility or pay for employees currently on a leave of absence — not every data change triggers a notification.

Related questions

  • How do I connect Tilt and UKG Pro or Ready?