How do I reset my 2FA on Tilt?

Quick answer

You cannot reset 2FA yourself. Contact Tilt Support with the phrase "reset my 2FA" in your message. Once Tilt resets it, you will be prompted to set up 2FA again the next time you log in.

Who this applies to / Prerequisites

• You have 2FA set up in Tilt.
• You have lost access to your Authenticator App, or your phone number has changed.
• You cannot log into Tilt because your 2FA method is not working.

Steps

1. Go to the Tilt Support contact form.
2. Include the phrase "reset my 2FA" in your message.
3. Include your full name and the email address on your Tilt account.
4. Wait for Tilt Support to reset your 2FA.
5. Once reset, log into Tilt with your email and password. Tilt will prompt you to set up 2FA again.

What if it doesn't work

• If Tilt Support does not respond within the expected turnaround, follow up on your existing support ticket.
• If your phone number changed and needs to be updated in your Tilt profile, mention that in the same support request.

Limits and exceptions

• Only Tilt Support can reset your 2FA. Your HR team cannot reset 2FA in Tilt.
• Once reset, your old Authenticator App entry and previously issued codes stop working.

Related questions

• How do I set up 2-Factor Authentication (2FA) on Tilt?
• How do I contact Tilt Support?