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What do I do if the data in Rippling and Tilt doesn't match, or I need help with an integration issue?

Numbers not lining up? Wait for the sync, check for manual edits, then loop in Tilt Support with the details.

Most mismatches resolve on their own once the next sync runs. If the numbers still don't match after that, contact Tilt Support with a few specific details so we can investigate quickly.

Who this applies to / Prerequisites

  • HR and Payroll users with the Rippling Integration installed on their Tilt account

Steps

  1. Wait 15–30 minutes after making a change. Most updates sync within this window.
  2. If the mismatch involves a Pay Schedule, wait for the weekly full sync instead — Pay Schedules only update weekly, not in real time.
  3. Check whether someone made a manual change directly in Rippling, like a manual time or pay edit. Manual Rippling edits don't sync to Tilt and are a common cause of discrepancies — Tilt overwrites them on the next weekly sync.
  4. For anyone on active leave, check the Time-Off app in Rippling for leave time and duration — not the Hours column on the Earnings table, which isn't accurate for employees on leave.
  5. Still not resolved? Contact Tilt Support and include: the employee's full name, the pay period affected (if applicable), a screenshot of what you see in Rippling, and a screenshot or description of what you expected to see in Tilt.

What if it doesn't work

  • Discrepancy is only in the Hours column of Rippling's Earnings table for someone on leave? That's expected — the column isn't accurate for leave hours.
  • Pay totals still don't match after checking for manual edits? Look for a pay adjustment. Rippling bundles adjustments into the period total instead of itemizing them; Tilt shows the adjustment separately.
  • Integration looks disconnected, or nothing is syncing at all? That's a connection issue, managed in Rippling. Check the Tilt app page in Rippling, or contact Rippling's support team directly.

Limits and exceptions

  • Tilt Support can't reverse a manual change made directly in Rippling — that has to be corrected in Rippling.
  • Tilt Support can't expedite the weekly full sync for Pay Schedule changes.
  • General account or login issues aren't covered here — see the article for that specific issue.

Related questions

  • How does data sync between Rippling and Tilt?
  • What pay and payroll data does Tilt send to Rippling, and why might the numbers not match between systems?