What is Tilley Voice and how do I use it?

Quick answer

Tilley Voice is Tilt's AI-powered phone service that gives employees more flexibility to manage their leave. Employees can call Tilley Voice to start a new leave, update an existing one, or ask FMLA-related questions. Tilley Voice can't make decisions about a leave — anything that requires judgment gets escalated to a Leave Specialist.

Who this applies to / Prerequisites

You are an employee at a Tilt customer whose company has Tilley Voice available.
You want to start, update, or ask about a leave over the phone rather than in the Tilt web platform.

Steps

What you can do with Tilley Voice:

Start a new leave. Tilley Voice collects intake info for all leave types.
Make changes to an existing leave. Tilley Voice documents updates, and your Leave Specialist follows up if additional info is needed to finalize the change.
Ask FMLA-related questions. Tilley Voice answers general FMLA questions or escalates specific ones to the Leave Specialist team.

How to use Tilley Voice:

Find Tilley Voice in the Tilt platform (see the demo video linked in Tilt's help resources for a walkthrough of where to access it).
Follow the prompts to start a new leave, update an existing leave, or ask a question.
If Tilley Voice can't handle your request directly, it will escalate to a Leave Specialist who will follow up with you.

What if it doesn't work

If you encounter any issues with Tilley Voice, contact the Tilt Leave support team at leavesupport@hellotilt.com.
If you're unsure whether Tilley Voice is available at your company, check with your HR team.

Limits and exceptions

Tilley Voice cannot make decisions about your leave — decisions that require judgment (like whether a specific situation qualifies for a specific benefit) are escalated to a Leave Specialist.
Tilley Voice is built to escalate to a human for anything outside its scope.
Availability of Tilley Voice may vary by company. Check with your HR team if it's not visible in your Tilt account.