Why am I not receiving emails from Tilt?

Quick answer

Tilt sends emails to the work and personal email addresses on file for your account. If you're not receiving activation, password reset, or notification emails, the most common cause is that Tilt does not have the email address you're expecting on file. Check with your HR team to confirm which addresses are on your Tilt account.

Who this applies to / Prerequisites

You are trying to activate your Tilt account, or reset your password.
You are expecting an email from Tilt, but are not receiving it.

Steps

Check your spam or junk folder.
Try both your work and personal email addresses.
Contact your HR team to confirm the exact email addresses they used to create your Tilt account.
If the email address on file is wrong, ask HR to update it in Tilt (or in the HR system that syncs to Tilt).
Re-trigger the flow (Activate Account, Forgot password?, etc.) after the email is corrected.

What if it doesn't work

Ask your IT team to allowlist Tilt's sending domain if your work email has strict spam filters.
Contact Tilt Support with your full name and the email addresses you have tried.

Limits and exceptions

If Tilt does not have any user account associated with the email address you're using, no email is sent — and no error message is shown. This is by design.
Tilt does not automatically resend emails. You must re-trigger the flow each time.