Why can't I log into Tilt?

Quick answer

The most common reasons: (1) you're on the wrong URL — Tilt has a unique subdomain per company; (2) you're using the wrong email address; (3) you haven't activated your account yet; (4) your password needs resetting; (5) your 2FA needs resetting; (6) your company enforces SSO and your identity provider access is revoked. Work through the checklist below.

Who this applies to / Prerequisites

You have (or think you have) a Tilt account and can't log in.

Steps

Confirm you're on your company's unique Tilt login page. It looks like https://[yourcompany].hellotilt.com/login, not login.hellotilt.com. If you don't know your subdomain, see How do I find my company's Tilt login URL?
Confirm you're using the correct email address on the login page. Check with your HR team — some companies use work email, some use personal.
If you have never logged into Tilt before, activate your account first. See How do I activate my Tilt account?
If you have logged in before but forgot your password, use Forgot password? See How do I reset my Tilt password?
If your company uses SSO, use the SSO login option. See How do I log into Tilt when my company uses SSO?
If you're stuck at the 2FA prompt, see How do I reset my 2FA on Tilt?
Try clearing your browser cookies and cache, and use Google Chrome — it is Tilt's recommended browser.

What if it doesn't work

Try both your work and personal email addresses on the login page.
Confirm your login email and company subdomain with your HR team.
Contact Tilt Support with: your full name, the email addresses you tried, the Tilt URL you were on, a screenshot of the error, and what you've already tried.

Limits and exceptions

Tilt Support cannot reset your password on your behalf — you must use the Forgot password? flow. Tilt Support CAN reset your 2FA.
If your company enforces SSO and your identity provider access has been revoked, Tilt cannot override this. Your HR or IT team must restore access.